At trustkeys.store, we want to ensure that you are 100% happy with your purchase.

Refunds are issued for the following reasons:

1. Non-delivery

In rare cases, mailing issues from your e-mail provider or your mail server might prevent you from receiving our delivery email, or the email may end up in a spam or junk folder. In this case, we recommend checking these folders or contacting us for assistance (e.g., to resend the email or send it to an alternate address).
Claims for non-delivery must be submitted in writing to our customer service department at any time during the lifetime of your order. Otherwise, the product will be considered received and downloaded.
If you do not properly contact us during this period, you agree that we may treat the order as successfully delivered with no further right of return for a ‘non-receipt’ reason.

2. Major defects

Although all products are thoroughly tested before release, unexpected errors may occasionally occur. If such an issue arises and we fail to correct it within 48 hours from the time the initial complaint or notification is provided by the customer, a full refund will be issued, or — at the customer’s choice — a replacement product of the same or similar value can be offered.

3. Product not as described

This issue must be reported to our technical support team at any time during the lifetime of your order. Clear written evidence must be provided demonstrating that the purchased product does not match its description on our website.
Complaints based solely on the customer’s incorrect expectations will not be honored.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your interest.

Refund Window

Our policy offers a full refund at any time (Lifetime) from your original date of purchase.
We’d love to understand what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Refund Processing Time

Our payment processor submits refunds immediately and makes every effort to process them as quickly as possible.
Your financial institution may take up to 1 day for the refund to reflect in your bank account or card.

Important Note

We refund only in the 3 situations listed above.
Any other reason is not acceptable or refundable, and only replacement will be available in such cases.

7. Contact Us

If you have any questions about this Refund Policy, please contact us.